BOOKING & REFUND POLICY

For Yacht Charters

Deposit and Payment; To confirm the reservation, 100% of the total charter price is needed. Payments can be made by credit card (Paypal or Stripe) or by money transfer.

Change of Dates; You can change the dates of your cruise, only if the boat is available for the requested dates. In this case the down payment will be valid. Notice of a request for date change, must be received by GETaBOAT.eu in writing, via e-mail.

Cancellations and Refunds; You can totally cancel your trip by any reason. An administration fee will apply for cancellations. Please check the list below. Notice of a request for a cancellation, must be received by GETaBOAT.eu in writing, via e-mail.

Our refund policy on cancellation for private bookings is as follows;

• 90 or more days prior to your departure: 25% of the deposit will be funded and rest will be refunded.
• 89 to 60      days prior to your departure: 50% of the deposit will be funded and rest will be refunded.
• 60 or less   days prior to your departure: 100% of the deposit will be funded as a administration fee.

Boat Substitution

In case any of the services included in our Charter packages cannot be provided at the time of the charter for reasons beyond the control of the company, than the Charter Company is responsible in providing equally comfortable and interesting alternatives. In this case, the Charter Company may operate the charter program with another boat as long as this boat is of the same or higher standard. Passengers offered a suitable alternative cruise program or alternative boat, are not entitled to any refund.

During the cruise, should the boat sustain any breakdown in machinery, mechanical defect or be disabled by fire on board, grounding or collision disrupting the cruise itinerary for more than 24 hours, and if no substitute boat or arrangement is offered, passengers will be entitled to a refund proportional to the cruise days not operated. No further claims will be accepted.

Cruise Interruption

The Charter Company may for any reason whatsoever cancel any cruise at any time for reasons of:

Force Majeure; We do not accept liability for any loss, damage or expense resulting from war or terrorist activities, threatened or actual, civil unrest, industrial action, weather conditions, fire on land, volcanic eruption, flood, drought, harbour & airport regulations and closure, unforeseen alterations to public transport schedules, rescheduling of aircrafts, boats, or any type of transportation means or any other event outside our control which either delays or extends the holiday arrangements.

The captain has the right to change the itinerary, depending on the weather conditions. No claims for this or delays will be accepted.

We do not accept any responsibility for any client who contravenes any law or regulation of any of the countries visited while on the tour.

Insurance

All boats are under fully comprehensive and third party insurances. The insurance covers even the medical expenses in case of injury on board during the cruise and the cost of personal belongings in case of accidents that may occur while at sea. However, the insurance does not cover the accidents or injuries etc. that may occur beyond the boat, thus we do advise you to have your own personal travel, health, accident, cancellation, luggage and trip-interruption insurance.

Complaints 

During the tour should any complaints arise on board, please report them to your captain or the charter company right away so that he can contact the representative of yours whom you met at the briefing at embarcation. Complaints after the trip; must be made in writing via e-mail directly to GETaBOAT.eu or the Charter company which should be received by GETaBOAT.eu within 21 days of completing the tour the complaint is regarding. Complaints that are received by the company 21 days after the end of cruise are not acknowledged.